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“I would like to express my appreciation to ElderHomes for the outstanding services you offer. To my delight, my utility costs have dramatically decreased this month. Thank you for a job well done.”

--Frank B.

Privacy Statement

Privacy Statement

Elder Homes is committed to protecting your online privacy. All personally identifiable data that you enter on this site will never be sold or given to any third parties.

Registering on elderhomes.org may also provide you with the opportunity to receive free print or e-mail newsletters, or electronic updates on topics of particular interest to you. You may unsubscribe from these items at any time.

IP addresses

We collect and log the IP address (an identification number associated with your computer) of all visitors to elderhomes.org. This allows us to administer our system and gather aggregate information about how our site is being used. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, as needed to enforce our legal rights or when required to do so by law enforcement authorities.

E-mail communications

E-mail communication that you send to us via the e-mail links on our site may be shared with our administrative staff, employees, or technical experts that would be most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received.

Because e-mail does not provide a completely secure and confidential means of communication, please do not use e-mail if you wish to keep your communication private. Instead, call 1-804-233-2827 with your request.

Complaint process

If you have a complaint or problem, or if you believe your privacy rights have been violated, you may e-mail us at ballasb@elderhomes.org . Please indicate the reason for contacting us. Our customer service department will forward your complaint to the appropriate person for response or resolution.